For Providers
Forged By Experience
Devon-Ivy occupies a unique space in the healthcare ecosystem:
We complement clinical teams by focusing on the human journey around care—the part that time and caseloads often don't allow for.
We support managers and clinical staff by advocating in real time for patients and families, clearing the complexity that drains team energy.
We are specialist navigators for complex, end-of-life cases, working alongside existing discharge teams and care co-ordinators, not instead of them.
Our blend of lived-experience, systems insight, and strategic thinking sets us apart. We ease the friction that blocks patient flow, while providing deep support to families who need it most.
What Devon-Ivy Does
Funding Navigation
Clarifying CHC, Fast-Track, and self-funding options for families and providers.
Family Advocacy
Listening, translating clinical information, and ensuring the family's voice is heard during care.
Multi-Agency Coordination
Liaising with GPs, hospitals, hospices, and care teams to ensure seamless transitions.
Advance Care Planning
Facilitating sensitive conversations about resident wishes and preferences for future care.
Bereavement Follow-Up
Providing a single, expert check-in call after a resident's passing to support the family through the final steps.
The Result
For Your Team
For Your Organisation
- Reduced family complaints
- Freed-up staff time
- Clearer communication
- Reduced emotional burden
- Improved family satisfaction
- Enhanced reputation and CQC ratings
- Reduced safeguarding risks
- Faster, better-matched placements
Alin — Nursing Home Business Manager
“Paula brings a compassionate perspective to family advocacy, providing essential guidance and emotional support during the most difficult stages of the care journey.”
The Devon-Ivy Principle
Empathy First
We lead with heart, ensuring patients and families feel seen and heard during complex medical transitions.
Clinical Integrity
Professional oversight that identifies systemic bottlenecks and ensures safe, efficient care pathways.
Steady Presence
A reliable anchor in the uncertainty of healthcare, bridging the gap between hospital and home with dignity.